At Proxim IT Solutions Private Limited, providing a seamless shopping experience is our priority. We understand that sometimes you may need to cancel an order, and we're here to help. This policy outlines our cancellation process to ensure clarity and ease. For any questions or further assistance, please contact our customer support team. Thank you for shopping with us.

ELIGIBILITY

We strive to accommodate cancellations whenever possible, but eligibility may vary. Orders already processed or shipped, as well as custom or personalized items, may not be eligible for cancellation. To check if your order qualifies, review the status in your account dashboard or contact our customer support team. Initiate cancellations promptly to maximize the chance of success, especially for orders in the shipping process or those purchased during promotions.

TIMEFRAME

You can cancel orders within a specified timeframe after placing them. The timeframe depends on the order's processing status. Once processed or shipped, orders may not be eligible for cancellation. Orders during peak times or promotions may have different timeframes. Check your order status in your account dashboard to ensure it's within the cancellation window.

CANCELLATION PROCEDURE

To cancel an order, log in to your account and go to the 'Order History' section. Find the order you wish to cancel and select 'Cancel.' Follow the on-screen instructions to complete the process. Cancellations are only processed within the specified timeframe and before the order is processed or shipped. If you encounter any issues, our customer support team is here to help.

REFUND PROCESS

Upon successful cancellation of an eligible order, refunds are processed using the original payment method. If you have any concerns or questions about your refund, our customer support team is ready to assist you. We aim to make the refund process as smooth as possible.

EXCEPTIONS TO CANCELLATIONS

Certain orders, such as personalized or customized items, cannot be canceled once production has started. Additionally, processed, packaged, or shipped orders may not be eligible for cancellation. Special promotions, clearance sales, or limited-edition items may have different policies, which are specified during checkout. Review product details and terms before placing your order to understand any exceptions.

LEGAL DISCLAIMER

While we strive for accuracy and transparency, our cancellation policy is subject to change without notice. We make no guarantees regarding the completeness or currentness of the information on our site. By using our website, you agree to waive any claims arising from reliance on the provided information. We reserve the right to refuse or cancel orders at our discretion, including those that violate our terms or appear fraudulent. In case of discrepancies between our website and other communications, the website information prevails.

CONTACT INFORMATION

For questions or concerns about our Cancellation Policy, please contact us at Proximitsolutionpvtltd@gmail.com. We're here to assist you.